How can I order?
- Please head on to www.produktoph.com
- Click on the item you would like to purchase and click the button “Add to cart”
- Once all items you wish purchase are in your cart, select “Check out.”
- You will be asked to fill out a form with your information. Please accurately input your personal details.
- After you fill it out choose your payment and shipping methods. Note: Shipping rates will be automatically computed upon check out.
What are your operating hours?
The Produkto multivendor online marketplace is open 24/7. Our response team works on weekdays from 9 AM – 5 PM only.
What payment methods do you accept?
We accept Paypal, credit/debit via Paypal, Direct bank transfer via BPI, and Paymaya QR code.
How many days would it take before I receive my order?
Please allot one day for order processing on top of the shipping ETA. We process orders on weekdays (Mondays – Fridays), cut off is 4pm. Orders that have been settled before the cut off period will be dispatched or ready for pick-up on the dispatch day. We dispatch parcels to Roadmaster every Mondays, Wednesdays and Fridays only.
I need my order ASAP. Can I pick it up or arrange my own booking?
We can assist you in making this happen! Kindly email us at [email protected] or message us directly on our Facebook Page so we can arrange it with the brand you’ve ordered from.
Do you accept returns and exchanges?
Yes, we do! Kindly check here to see if it’s possible.
Delivery & Logistics
Can you ship internationally?
Oops, we’re still in BETA mode! We’re currently shipping in NCR for now but intend to expand nationwide within this year!
How can I track my orders?
You may track it through https://roadmasterph.com/
How long will the shipping take?
For orders within Metro Manila, please expect your packages within 1 to 3 working days.
For orders in nearby provinces (Rizal and Cavite only), please expect your packages within 3-5 working days.
What are your shipping rates?
Standard: Small pouch (6.5” x 11”) Php50 | Medium pouch (14” x 8.5” ) Php60 | Large pouch (18” x 11.5”) Php70
Next Day Delivery (For perishables only): Small pouch (6.5” x 11”) Php140 | Medium pouch (14” x 8.5” ) Php150 | Large pouch (18” x 11.5”) Php160